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1. Is a deposit required for new service?

No, the City does not require a deposit for new services, however there is a connect fee of $100.00 that must be paid prior to establishing service. 

2. Can we establish new service the same day?

Yes, we can establish new service as long as we receive proper documentation and payment before 3:00 PM. There must be someone at the residence between 3:00 PM and 5:00 PM.

3. How do I disconnect service?

You will need to fill out a Request for Disconnect Form. For further disconnect information please see Discontinuing Service. 

4. When is my bill due?

Utility Service bills are due on the 5th day of every month.

5. How do I change the mailing address on my Utility Service account?

All account change requests must be submitted in writing by the primary contact to Utility Billing.

6. Who do I call for after-hours water problems?

If you are experiencing a water emergency, please call 940-368-0985.  You will be connected with the person on-call from Public Works.

7. How do I report a water or sewer leak?

Please call the Utility Billing Clerk at 940-686-2165