Billing Information

Understanding Your Bill

Each customer has a water meter that is read by radio read technology (electronically) every month. This reading is uploaded into our meter reading software which subtracts the previous reading for that meter in order to calculate the total consumption for the billing period. All of these readings are downloaded into our billing software which then calculates your bill. It should be noted that each account goes through a series of reviews to ensure the utmost accuracy.

Bill Due Dates and Fees

Bills are issued monthly, on the 15th of each month. Payments are due on the 5th day of each month no later than 5 p.m. For your convenience, a payment drop box is located on the West side of the City Hall Building off Jefferson Street. Please note that the drop box is checked on the 5th of each month at 5 p.m. 

Payments dropped off in the drop box, on the 5th after 5 p.m. are subject to a late penalty fee. (In the event the 5th day is a holiday recognized by the City or a weekend, the rates and charges shall be due and payable by 5 p.m. on the first business day following said holiday or weekend)

Delinquent notices are sent if payment is not received by the due date (which is 20 days after the billing date). A 10% penalty is added to the amount due if the payment is late.

Past Due Notice

The City will issue a past due notice if payment has not been made by the due date which will also serve as a notice of possible service disconnection. The customer is subject to service disconnection on the date noted on the past due notice. The City is not required to send additional notices other than the past due notices in order to be authorized to discontinue service.

Disconnection Fee

A Disconnection Fee of $ 50.00 shall be charged to accounts with balances of delinquent status for which service orders have been issued for meter disconnection.

If service has been disconnected by the City for non-payment or for any authorized disconnection as set out herein, water service may be re-established subject to the following conditions:

  • All account balances must be paid in full, including past due and delinquent penalties
  • All accounts without an existing Utility System deposit must pay a deposit as indicated below (see Deposits).
  • No accounts shall be re-established outside of normal working hours, except under extreme and unusual circumstances, as determined and approved by the City Manager, Director of Public Works or designee. A cashiers check or money order (cash or personal checks will not be accepted) in the amount of all account balances, including past due, delinquent penalties, deposit as required (see Deposits), and a fee of fifty dollars must be paid prior to service being re-established.

Deposits Required Due to Non-Payment

In the event a customer's water service is terminated for non-payment, to re-establish customer's account, a Utility Service Deposit shall be required prior to service re-connection. A Utility Service Deposit shall remain in an account held by the City for the life of the customer's account. The deposit will be charged as follows:

  • Residential: $100
  • Commercial: $150 (Additional fees may apply for non-standard sized meters.)
City of Pilot Point Leak Adjustment Policy (click here to go to the online form)

Customers are responsible for a leak that occurs at any point where the meter connects to the customer's service line and beyond. For most customers, this is where the service line connects to the meter tail (a short piece of brass that is connected at the back nut on the meter.) The City recognizes that most leaks result in an unexpected increase in the customer's water bill and has a Leak Adjustment Policy in place that offer adjustments. The following procedures and guidelines are how the City determines if an adjustment will be given as well as the amount credited to the account:

  • Leak adjustments will only be given once in a 24 month period for water usage due to a loss of water through an *excusable defect in the customer's water line for a period of thirty (30) days, or one (1) billing period. An application for adjustment must be submitted within thirty (30) days of receipt of billing, along with receipt of repair. This could be from a plumber or receipt of the repair product. Shutting off the water does not qualify as a repair.
  • If the adjustment application is approved by the Utility Official, the bill will be adjusted. An "average" water usage will be based on the previous twelve (12) months of consumption. The amount of water that exceeds the applicant's average monthly consumption becomes the "excess" usage. If the applicant has not been a customer for twelve (12) months, the average monthly consumption will be determined by the Utility Official by using the electronic meter reading system to determine actual loss as described by the applicant during a specific time frame. 
  • The customer will be responsible for paying the "average" usage plus 20% of the "excess" usage for the period covered by the application. Any adjustment due to the customer will be credited to the customer's active account or refunded if the account had been ended prior to a final decision. 
  • No adjustment will be given for $25.00 or less.

*Excusable Defect: The term "excusable defect" shall mean a rupture of leakage in the customer's underground water line(s) from the meter to the foundation and/or under the foundation as may be caused by freezing weather, settlement, corrosion, wear or accident. The term does NOT apply to defective or out of repair faucets (inside or outside), internal wall plumbing, sprinkler systems, sprinkler heads, sprinkler lines, sprinkler solenoids, swimming pools, auto-fill pool equipment, toilets, toilet flappers or any outdoor fixture/accessory such as an outdoor kitchen.

For more information on your service, contact us at 940-686-2165 or by email.